Overview

Job type: Full-Time

Job Field: IT

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field
• Master of Computer Science and information Technology or related course (optional)

Experience

• Minimum of 2–4 years relevant experience in an IT support/administration role
• Working knowledge of Microsoft 365 administration, Windows Server, and networking fundamentals
• Relevant certifications (e.g. Microsoft, CompTIA, CCNA, or similar) are an advantage
• Familiarity with endpoint security tools and cybersecurity best practices
• Strong troubleshooting, communication, and organizational skills
• Ability to work independently and as part of a small, fast-paced IT team

Job Purpose

The IT Administrator will support the Firm's IT function by providing technical and administrative support across infrastructure, endpoint security, Microsoft 365 administration, and legal technology platforms. The role involves assisting with system administration, network and server support, cybersecurity monitoring, user support and helpdesk operations, and maintenance of IT infrastructure. The IT Administrator will support the IT team delivering reliable, secure, and efficient IT services while contributing to the overall effectiveness and growth of the Firm's IT function.

Knowledge Needs

The ideal candidate should possess a combination of the following competencies, including but not limited to:

• Provision of first- and second-line technical support to staff and partners across the Firm
• Administration and maintenance Microsoft 365 services (One drive, SharePoint, offices intranet, user accounts, and email services, teams etc.
• Working knowledge of at least one Document management system (DMS)
• Managing and troubleshooting printer, scanner and other peripheral devices.
• Supporting endpoint security operations, including monitoring of antivirus/EDR platforms (Sophos/ CrowdStrike)
• Possession of system troubleshooting skills, performing software upgrades and patches (Bios, firmware upgrade) for both windows and MacBook Laptops
• Assistance with administration of Windows Server environments and identity/directory services
• Supporting VoIP/PBX systems
• Possession of general network infrastructure troubleshooting skills
• Familiarity with managing and configuration of CISCO devices
• Familiarity with managing and resolving support tickets in a timely manner
• Familiarity with onboarding/offboarding of staff IT accounts and equipment
• Maintenance of accurate documentation of IT systems, processes, and assets
• Basic cybersecurity knowledge and assist and familiar with Cyber security awareness training
• Familiarity with IT procurement, vendor coordination, and asset management. 

Rewards & Benefits

The candidate will be entitled to comprehensive benefits including, but not limited to:

• Health Insurance: Full medical coverage (including dependents) provided.
• Retirement Benefits: Contributions to a pension schem
• Vacation Leave: 21 days of paid vacation annually.
• Professional Development: Access to training programs and industry conferences to enhance professional growth and stay ahead in industry
• 13th Month Salary: The candidate will be entitled to a 13th-month salar
• Data Allowance: A monthly data allowance will be provided to ensure the candidate has the necessary resources to remain connected and manage tasks efficiently, especially when working outside of the office.
• Transport Allowance: A monthly transport allowance will also be provided to support commuting expenses and ease the cost of transportation.
• Leave Allowance: The candidate will be entitled to leave allowance.

Application Process

Join us and embark on a rewarding career journey where your skills, passion, and dedication will be recognized and rewarded.  Together, we can consistently offer exceptional, differentiated and quality services to our clients.

Interested? Please send your application to [email protected]